Refund Policy
If a course cannot begin as scheduled due to reasons attributable to HANSUN as the course organizer, HANSUN will notify participants and issue a full refund of all fees paid.
If a participant cannot attend for personal reasons after completing registration and payment, the following refund standards apply:
In-Person Course Refund Rules
Refund Requests Before the Course Starts
Submit the refund request at least 3 business days before the course start date.
Requests Within 7 Days After Payment
For a refund request submitted within 7 days from the payment date, the remaining amount will be refunded after deducting an NT$50 administrative processing fee.
If the refund is made by bank transfer, an additional NT$15 transfer fee will be deducted.
※ This provision does not apply if the refund request is submitted after the course start date, even when it is still within 7 days from the payment date.
Requests More Than 7 Days After Payment
For a refund request submitted more than 7 days after payment, the remaining amount will be refunded after deducting 10% of the course fee as an administrative processing fee.
If the refund is made by bank transfer, an additional NT$15 transfer fee will be deducted.
Refund Requests After the Course Starts
Less Than One Quarter of the Total Course Hours Completed
If a refund request is submitted before one quarter of the total course hours has been completed, 50% of the amount actually paid may be refunded.
One Quarter or More of the Total Course Hours Completed
No refund request will be accepted once one quarter or more of the total course hours has been completed.
How to Request a Refund
To protect participant rights and verify the applicant's identity, send the refund request from the email address used for course registration to:
Email: yenshilun@gmail.com
Include the following information in your email
- Name
- Registered course title
- Reason for the refund request (please provide as much detail as possible)
Reference format:
“I am ______ (name), and I registered for ______ (course title) using this email address. I am requesting a refund because ______ (please explain the reason in detail). Please assist with the refund process.”
Important Notes
- The refund request time is determined by when the complete application information is received.
- If additional information is required, please provide it so the review can proceed.
- Refund review and payment progress will be sent by email. Check your inbox, spam folder, and other email categories.
- HANSUN reserves the right to review refund requests and verify the applicant's identity.